Shipping policy

Shipping

All consignments will be dispatched within 2-3 days of ordering unless otherwise contacted by a member of the team. Unfortunately we cannot ship after 12pm on a Friday, any orders placed after 12pm on a Friday will be picked up on the following Monday.

Courier Service

Predominately we use Hermes Courier service, they offer shipping at 3-5 Working Days from receiving your dispatch email. 

We do not currently offer a Next Day Delivery service but if you can contact us directly before 10:30am we can try to offer the Next Day service via ParcelForce.

For International deliveries please see our Delivery Page for our table of costs and delivery times. 

 

Damages

Consignments damaged either via courier must be reported to us within 5 days as per our courier claims policy. Please send photos of the damage to the Box/Packaging and Roll, we will also need photographic proof of the label including Pattern number, Batch and bar code for the claims process.

 

Faulty Wallpaper

Consignments that have a manufactures fault must be reported within 10 Days of delivery. Please provide photographic evidence of the Fault along with photo's of the Roll & Labels for all faulty rolls.

Once we receive these details we will begin the claims process from the manufacture and depending on the response from the manufacture we can issue replacement rolls or a refund.